Refund Policy

At Dmitriy's Tile & Stone, LLC, we strive to deliver exceptional tile and stone installation services. Our refund policy is designed to be transparent and fair, in accordance with Florida law.

General Policy

Florida law does not require businesses to offer refunds, but it does require clear disclosure of refund policies at the point of sale. Therefore, our refund policy is as follows:

• Custom Work: Due to the nature of custom tile and stone installations, all sales are final once materials are ordered or installation has begun.

• Deposits: Deposits made to secure services or materials are non-refundable once work has commenced or materials have been customized.

• Cancellations: If a project is canceled before any work begins, a partial refund may be issued, minus administrative and material procurement costs.

• Defective Materials: If materials provided by us are found to be defective before installation, we will replace them or issue a refund at our discretion.

• Workmanship Issues: If you believe our installation was not performed to industry standards, please notify us within 7 days of completion. We will inspect and, if warranted, correct the issue at no additional cost.